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Orchard Park Little League

Concession Stand - Roles & Responsibilities

Job Description & Responsibilities

The Orchard Park Little League (OPLL) Concession Staff plays a vital role in creating a positive game-day experience for players, families, umpires, and visitors. Concessions are often the first and last interaction families have with OPLL on a given day, making customer service, efficiency, and cleanliness essential.

This page outlines the responsibilities, expectations, and standards for all OPLL concession staff members.

Position Purpose

The Concession Staff is responsible for operating OPLL concession stands in a safe, clean, and efficient manner while providing friendly, professional service to all customers. Staff members are expected to represent OPLL with integrity, teamwork, and respect.

Core Responsibilities

Concession Staff responsibilities include, but are not limited to:

Preparing, serving, and selling food and beverages in accordance with league standards
Operating cash boxes, point-of-sale systems, and digital payments accurately
Providing courteous, prompt, and professional customer service
Maintaining a clean, organized, and sanitary work environment
Communicating clearly with supervisors and fellow staff members
Assisting during high-volume periods such as tournaments and playoff games

Food Safety & Cleanliness Standards

Concession Staff must follow all food safety and cleanliness expectations, including:

Washing hands frequently and using gloves when handling food
Keeping food preparation and serving areas clean and orderly
Monitoring food temperatures and storage practices as instructed
Properly disposing of trash, recyclables, and food waste
Cleaning counters, grills, coolers, and equipment throughout shifts

Food safety is non-negotiable and is critical to protecting customers and the league.

Cash Handling & Accountability

Concession Staff members are trusted with league funds and are expected to:

Accurately handle cash, credit, and mobile payments
Make correct change and follow pricing guidelines
Report shortages, overages, or equipment issues immediately
Never leave cash boxes unattended
Follow opening and closing cash procedures as directed

Customer Service Expectations

OPLL Concession Staff are expected to:

Treat all customers with respect, patience, and professionalism
Remain calm and courteous during busy or stressful periods
Respond appropriately to questions, concerns, or complaints
Work efficiently to minimize wait times during peak hours
Represent OPLL positively at all times

Opening & Closing Duties

Depending on assignment, staff members may be responsible for:

Setting up the concession stand prior to games
Stocking food, beverages, and supplies
Turning on equipment and ensuring proper operation
Cleaning and sanitizing all surfaces at closing
Securing food, equipment, and cash at the end of shifts
Don't forget to lock up

Expectations & Conduct

All Concession Staff members are expected to:

Arrive on time and be prepared for scheduled shifts
Dress appropriately and follow posted guidelines
Work collaboratively as part of a team
Follow instructions from concession managers or league leadership
Uphold OPLL values of sportsmanship, community, and respect

Hours

The Concessions Crew works essentially every day from Opening Day until late July. On standard weekdays, the crew works from 5:15 PM to 8:30 PM. On a standard weekend day, the crew works in shifts from 8:00 AM to the end of games. During tournament weekends, there are additional hours throughout Saturday & Sunday.

Crew members can expect to work 12-24 hours during a standard week, and between 20-35 hours on tournament weeks. Starting pay is $16/hour.

A Final Word

OPLL concession operations support league programs, field maintenance, and player development. Every transaction helps reinvest in the Orchard Park Little League community.

We thank our Concession Staff for their time, responsibility, and commitment to providing a positive game-day experience for all.